Word: paperback
(lookup in dictionary)
(lookup stats)
Dates: during 1980-1989
Sort By: most recent first
(reverse)
...full-time service representatives who take 1,100 telephone calls a day; Microsoft's 50 operators field 1,800. The current ambitious goal of WordPerfect is to have its 70 support staffers answer at least half of its 1,500 daily calls. Says Adam Osborne, president of Paperback Software: "You have a better chance of winning the lottery than of getting through on some toll-free lines...
Some software manufacturers have begun charging for what they used to provide free. MicroPro still lists its overburdened customer-service number but also offers a $90-per-year premium service contract with an unlisted help line. Bargain-basement software firms like Paperback take credit-card numbers, time calls with a stopwatch and charge customers by the minute. One result: fewer queries. "If people have to pay a few dollars for the phone call," says Osborne, "it's amazing how smart they...
...trashy bestseller to take to the beach with you, there are a number of bookstores around the Square you can try. Words-worth (30 Brattle St.) is well-organized and has the best service of the bunch, as well as a small discount. Right across the street, Paperback Booksmith (25 Brattle St.) stays open until mid-night every day of the week. It stocks a wide variety of general reading and has a different selection of classical music to browse to daily...
...build a house, from politics to gardening to baseball to Lyndon LaRouche, is printed and aired and ventilated. This almost preposterous tide of information and opinion is not censored or jammed. American book publishers offer some 50,000 titles every year. One can have all of Shakespeare in paperback for a few dollars--or for the same price can go to see the revenge fantasies of Sylvester Stallone...
MARK LOOKED over at me from the driver's seat. A sly, sardonic grin spread slowly across his face. With all the sarcasm he could muster, he started singing right along with John Lennon: "Paperback writer, paperback writer, I want to be a paperback writer...