Word: ombudsman
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...find out what is wrong with newspapers is to get a job as a paper's ombudsman, whose duty it is to hear out and do something about reader complaints. On the Kansas City Star and Times, Donald D. Jones as ombudsman listens to an average of 20 callers a day, 90% of them complaining about what they have read. He is convinced that "readers don't trust us-newspapers, radio, television, magazines. They don't trust...
...client in order to recover a fee. But to Theodore Koskoff, past president of the Association of Trial Lawyers of America, "The philosophy of the proposed code was wrong. The thread that ran through it was of looking at a lawyer not as a champion but as an ombudsman." The adversary system would be undermined if a client hesitates to tell his lawyer the truth, argues Leon Silverman, president of the American College of Trial Lawyers. "It isn't that we want anyone to get into bed with criminals. We are trying to protect one of the great interests...
...actual procedure involves two phases. First, a complaint must be filed informally with the university's ombudsman, who tries to resolve the complaint with both parties...
Although the commission is mentioned in the Student handbook, few students are now aware that it exists. Gail M. Latouf '84, co-chair of the Undergraduate Council's academic committee, said. She said her committee will urge that the commission be used more frequently as an "ombudsman" to intervene in students' problems...
...Guide's probers, Don Kowet and Sally Bedell (who has since joined the New York Times), were not fully satisfied. But, said Kowet, "I have to give CBS credit. It has made an enormous contribution to TV journalism by admitting mistakes and setting up an ombudsman...