Word: herrellã
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...cream is a sacred institution in Harvard Square,” said Nick H. Batzell, assistant manager at Herrell??s and long-time customer since childhood. It is “the loyalty” that Batzell will miss most, noting that especially during reunion weekends, Harvard alumni often reminisce to staff about their Herrell??s memories...
Current Harvard students may also find the news difficult to swallow. “I’m devastated,” said Hunter M. Richard ’12, who said he frequents Herrell??s every Sunday. “It felt like a local place with a nice, home-grown spirit...
...addition to the homey atmosphere, the homemade ice-cream has also attracted loyal devotees. “The ice cream at Herrell??s is better than anywhere else in the Square,” said Janelle S. Lambert...
...Herrell??s clientele extends far beyond the Harvard community. “It’s ridiculous,” said one patron who is known to staff as “Karen the Milkshake Lady” and has been coming to Herrell??s everyday since 1985. “This is a Harvard Square icon...
...Despite Herrell??s loyal following, it received a debilitating blow when a new competitor arrived on Massachusetts Avenue in 2007. “We lost about 25% of our business to J.P. Licks,” said Stannett. “Also, our business model in this high rent environment is not viable...