Word: better
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Dates: during 1990-1999
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...parlance of the Web, Toys "R" Us and KB Toys are "clicks-and-mortar" businesses, combining their retail stores with online versions. Retail observers and investors are watching this holiday season closely for clues as to which type of operation is better positioned to serve customers and make a profit in the 21st century--the eToys model, which operates online only, or the Toys "R" Us version, with which old-fashioned chains are finally forging a Web presence...
...literary criticism. When was the last time a salesclerk offered that kind of guidance? "People are more and more fed up with the kind of service they get in the big stores," says Connie Keithahn, an office manager in St. Paul, Minn. "Online it's really amazing how much better the service is." How threatened do mall owners feel? Last month the Saint Louis Galleria briefly ordered its tenant stores to remove advertisements for their online counterparts, arguing that rents were calculated as a percentage of in-store sales...
...fooled. Wal-Mart's website may be a disappointment now, but many suspect it's just the soup before the souffle--served to tide customers over while the company cooks up something better. Wal-Mart is doing what it has always done, notes DLJ analyst Gary Balter: watching, learning and biding its time before swooping in for the kill. "By no means should anyone assume that Wal-Mart's not going to be a major, major player in the longer term on the Internet," Balter says, "because it will...
...back. "It has changed my life," she says. "Instead of running into a store with a kid under each arm, trying desperately to avoid a meltdown, buying 20 things I didn't want, I've got the time to think about what I need. It's made me a better shopper...
...this point, I realized I needed a real-life Jeeves. Who better to serve food with snootiness sufficient to obscure its Internet provenance? Ironically, my virtual Jeeves couldn't produce a human one. He did tell me of a school in the Netherlands where I could "learn the true art of butling." Smarty pants. I located a domestic agency in Beverly Hills on my own, but its best price for a footman in a morning coat was $500, minimum. In a panic, I had our bureau administrator, Judith Stoler, call the caterer she uses for TIME functions, which...